Terms and Conditions of Sale

Remy Cointreau International Pte Ltd (“RCI”) Terms and Conditions of Sale (“Terms”)
  1. A) LEGAL CAPACITY
    1. 1. You must be eighteen (18) years of age or over to purchase goods or services from RCI.
    2. 2. Any Order and/or purchase made by you is an acknowledgement by you that:
      1. a) You are over the age of eighteen (18) years,
      2. b) You accept these Terms,
      3. c) You agree that you have entered into a legal contract with RCI in relation to these Terms, and
      4. d) These Terms, together with your Order, constitute the entire agreement between you and RCI for the supply of goods or services
    RCI reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an Order to be placed, for any loss or damage of any kind.
  1. B) RETURN AND EXCHANGE POLICY
  1. 1. All products purchased from RCI are non-refundable.
  2. 2. Products purchased pursuant to a promotion or customised (including but not limited to engraving) or which is a gift-with-purchase item are not available for return/exchange.
  3. 3. A one-time exchange is possible for regular priced goods within eight (8) days from purchase date at the original point of sale upon the presentation of the goods in its original undamaged and sealed packaging that has not been tampered with, which goods shall be in perfect resaleable condition and accompanied by the original receipt presented.
  4. 4. The exchange can be effected in-person at such location and at such time to be advised by RCI (including but not limited to delivery or at RCI’s office or other authorised location) subsequent to your notification to us at clientsupport.sg@remy-cointreau.com of your intent for an exchange, such notification to be received by us within eight (8) calendar days from the date of the purchase or delivery of the Product (whichever is later).
  5. 5. While RCI will seek to do a like-for-like exchange of the return goods, RCI has the sole discretion to exchange the returned goods, with another of its products sold by RCI of similar value. Price difference in items exchanged will not be refunded but a credit-note will be issued.
    1. a) Shall the exchanged product be more expensive than the returned product, you agree to pay the difference.
    2. b) Shall the exchanged product be less expensive than the returned product, the price difference in items exchanged will not be refunded but a credit credit-note will be issued.
  6. 6. In no event shall goods purchased at a discounted or promotion price, purchased as part of a gift pack or with a gift-with-purchase promotion, or personalized be exchangeable nor refundable.
  7. 7. The cost and risk of returning the Product is your responsibility. Proof of delivery service must be used where you are not returning in-person.
  8. 8. You agree to bear all cost in administering the requested exchange (including all delivery, service and other charges/taxes as will be advised to you).
  9. 9. You shall bear the risk in the exchanged product upon:
    1. a) the physical handing over to you at the Pop-Up Store where the exchange is effected in-person, or
    2. b) the delivery or physical handing over to you of the exchanged product at/to the location agreed upon in Clause 4 above.
  10. 10. RCI does not guarantee the availability of any product that you may wish to exchange the Product for.
  11. 11. RCI has sole discretion in determining that the conditions of this Exchange Policy has been fulfilled.
  12. 12. RCI reserves the right to alter this policy at any time without prior notice.
  1. C) SUPPLY AND DELIVERY
  1. 1. Subject to you complying with these Terms and acceptance of your Order by RCI, RCI will sell and supply the goods or services to you as shown on your Order confirmation.
  2. 2. The good(s) that you have ordered may be out-of-stock. RCI shall notify you within one (1) to five (5) business days of receipt of your Order, and you may cancel your Order (in full or in part in respect of those ordered goods which are out-of-stock) without charge. RCI will refund you in full or in part of your Order (or such part thereof) cancelled. “Business day” means Monday to Friday.
  3. 3. If the goods that you have ordered are in stock, RCI endeavours to deliver your Order within two (2) to five (5) business days from the date of your Order. If your Order is large or bulky, RCI may contact you by telephone or email to arrange with you a suitable time for delivery. For limited edition or personalised item, delivery is to be advised by RCI.
  4. 4. Time of delivery is not the essence of these Terms. Delivery dates are estimates only, RCI is not liable for any failure to deliver the Order (or any part thereof) within the specified time as a result of processing, shipment, delivery or other delays, whether from our warehouse, suppliers, third party delivery or other vendors.
  5. 5. When you complete your Order you will be prompted to select to have the Order delivered to an address specified by you. The delivery address must be an address within Singapore excluding the following areas: Jurong Island, Tuas Link, Changi Cargo, Country Clubs, Army Camps, Seletar Aerospace, Off-shore Islands such as Pulau Ubin, Turf Club Avenue, Resorts World at Sentosa, Singapore Prison Quarters, Airbase sites, SATS Inflight Catering Centre 1, ST Kinetics and Shipyards Powergrid. The delivery address cannot be a freight forwarding location nor a PO Box.
  6. 6. You must advise at the time you place your Order or latest when you discuss delivery with RCI, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you fail to do so and the delivery contractor deems it to be a difficult location to carry out his delivery, you will be liable for any extra charges including redelivery fees and the cost of an extra person to assist.
  7. 7. You must be available in person to accept delivery of the Order on any pre-arranged delivery date at address so specified. If there is no one available to accept such delivery, you will be charged for storage, transport and re-delivery costs.
  8. 8. Should you arrange your own delivery or collection, the goods become your full responsibility upon collection from RCI .
  9. 9. If you wish to change the delivery date or delivery address, you must contact the Customer Service Team at least forty-eight (48) hours prior to the dispatch of your Order at the following email address: clientsupport.my@remy-cointreau.com
  1. D) INSPECTION AND ACCEPTANCE

    You are required to inspect your Order upon delivery. You will be required to note any damage on the delivery documentation which is presented to you by the delivery person for signature. In all other cases, you will be required to notify us in writing of any damage on delivery or shortages within seven (7) days of delivery. We will not be liable for any damage on delivery to any of the goods unless we are notified within the time period specified above.
  1. E) DATA PRIVACY

    We, Remy Cointreau International, collect, use and/or disclose your personal information in accordance with RCI’s Privacy Policy, available at https://www.remy-cointreau.com, to provide you with our products and services.

    We may share your personal information with our related corporations and organizations that provide services to us.

    Please contact us as privacy@remy-cointreau.com if you have any questions on RCI’s Privacy Policy, wish to update or amend your personal information, or wish to withdraw your consent to any collection, use and/or disclosure of your personal information.
  1. F) SEVERABILITY

    These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.